Guides & FAQ
Everything you need to get SnapClaim installed, scans working, and your receipts ready for tax time.
Installing on iPhone
Installing on Android
Your first scan
Scanning receipts
What formats work?
SnapClaim accepts JPEG, PNG, HEIC (iPhone photos) and PDF files. Max file size is 10MB. Most receipts — paper, digital, email screenshots — work well.
Tips for best results
ATO deduction categories
SnapClaim classifies receipts against the ATO's individual tax deduction schedule. The main categories are:
SnapClaim also supports all D5 sub-codes: D5C (tools), D5H (mobile phone), D5J (computer), D5D (home office), D5A (motor vehicle running costs), D3U (uniforms), D3L (laundry) and more. The AI selects the most specific applicable sub-code.
Editing receipts
After saving a receipt you can still edit it. In the Receipts list, tap any receipt to open it, then tap Edit. You can change the merchant name, date, amount and ATO category.
To delete a receipt, open the Receipts list and tap the trash icon on the right of any row. You will be asked to confirm before it is deleted.
Exporting & backup
Export to CSV (for MyTax or your accountant)
Go to Export in the app's bottom navigation. Select the financial year and tap Export CSV. This gives you a spreadsheet with all receipts, ATO codes, amounts and GST — ready to share with your accountant or enter into MyTax.
Backup your receipts
Go to Settings → Export backup. This downloads a JSON file containing all your receipts. Store it somewhere safe — Google Drive, iCloud, email to yourself. If you get a new phone or clear your browser data, you can restore from this file using Settings → Import backup.
Switching phones?
Plans & upgrading
Upgrading your plan
Upgrading on iPhone or iPad (iOS)
Because Apple does not allow in-app payments through third-party billing systems, iOS upgrades are handled through the SnapClaim website. The process takes about two minutes.
What Oscar says
After every scan, Oscar gives you a plain English verdict on your receipt before you see the numbers. This is the "Oscar says" card that appears at the top of your result.
What does Oscar actually say?
Oscar reads the receipt, considers your occupation, and tells you what he thinks in two to four sentences. For a clean tradie receipt he might say "That is a clean one. Trade supply store, occupation matches, everything on here is work. Take the lot." For a mixed receipt he will tell you exactly which items he pulled out and why.
What if Oscar is wrong?
Oscar is very good but he is not perfect. If his assessment does not match your situation, tap "Override Oscar" below the result. You know your job better than he does — that is what the override is for. You can also tap "Claim it anyway" on any item Oscar has flagged, if you know it is legitimately claimable for your occupation.
Does Oscar get better over time?
Yes. Oscar Memory means he learns your merchants over time. After several Bunnings scans classified the same way, Oscar starts to know Bunnings for you specifically. His comments become more confident and more specific as the pattern builds.
Your tax saving estimate
SnapClaim can show you the estimated dollar value of your deductions based on your income tax bracket. This turns "you have $4,280 in deductions" into "your estimated tax saving is $1,391" — which is a number that actually means something.
How to set your income bracket
Go to Settings and find the "Income bracket" card. Select the range that matches your income for the current financial year. SnapClaim uses the ATO marginal tax rates effective from 1 July 2026. Once set, you will see two things: a green "Saves you ~$XX" pill on every scan result, and a running "Est. tax saving" figure on your home screen.
How accurate is the estimate?
It is an approximation, not an exact figure. Your actual tax saving depends on your full income, offsets, and other deductions your accountant handles. The estimate assumes your stated bracket applies to the full deductible amount, which is directionally correct but not a substitute for a tax return. Use it as a motivator and a guide, not as a guarantee.
The $1,000 threshold tracker
The 2026-27 Federal Budget introduced a $1,000 flat deduction you can claim without receipts. If your actual deductions are higher than $1,000, itemising is better for you. SnapClaim tracks this automatically. When your total deductions approach $1,000 Oscar tells you how close you are. When you cross it, he confirms that itemising beats the flat rate for you this year.
Oscar Memory
Oscar Memory is the feature that makes SnapClaim genuinely different from every other receipt app. Oscar learns your specific merchants and gets smarter about your business over time.
How does it work?
Every time you scan and save a receipt, Oscar records the merchant and how it was classified. After enough scans from the same merchant, Oscar builds a pattern. The next time that merchant appears, Oscar already knows how to classify it for you and his confidence goes up.
Pinning merchants
Pro users can pin any merchant as "Always Work" or "Always Personal." Once pinned, Oscar never questions that merchant again. Bunnings is always work. Woolworths is always personal. The pin overrides everything, every time, forever.
Free plan and the 14-day trial
Free plan users get a 14-day trial of Oscar Memory from when they sign up. During the trial Oscar learns your merchants and builds your pattern. After 14 days the learning continues to influence Oscar's classifications but the full memory features require a paid plan.
Can I clear Oscar's memory?
Yes. In Settings you can manage your merchant memory and remove any merchants Oscar has learned incorrectly. You can also unpin a merchant if your situation changes.
Your data
Your receipts are stored in your browser's local storage — on your device, not on our servers. Only your account details (email, name, subscription status) are stored in our database, hosted in Sydney, Australia.
Receipt images sent for AI classification are discarded immediately after the response is returned. We never retain your images.
For the full data and privacy details, see our Data & Privacy page.
Frequently asked questions
Statement Health Check
Once a month, Oscar can read your bank statement and find the work expenses you never captured a receipt for. He checks every transaction against the receipts already in SnapClaim and gives you a capture rate — one number showing how much of your likely-claimable spending actually has a receipt behind it.
Forwarding receipt emails to Oscar
Every SnapClaim account gets a unique email address. Forward any receipt email directly to that address and Oscar will read it, classify it against your ATO deductions, and save it to your receipts automatically. No scanning required. Available on all plans — on the Free plan, emailed receipts count toward your 5 monthly scans; unlimited on paid plans.
Finding your forwarding address
Open SnapClaim and go to Settings. Under your account email you will see your unique SnapClaim address — it looks like sc3f7a2b@snapclaim.com.au. Tap Copy to copy it to your clipboard.
If you do not see an address in Settings, log out and back in once — it generates automatically on login.
Saving it as a contact
The easiest way to use email forwarding is to save your SnapClaim address as a contact in your phone. Name it SnapClaim Oscar. Then when a receipt arrives by email, forward it the same way you would forward to a person — type Oscar, select the contact, send.
On iPhone: open Contacts, tap the + button, enter SnapClaim Oscar as the name and your forwarding address as the email. Save.
On Android: open Contacts, tap Add contact, enter the name and email address. Save.
How to forward a receipt email
On iPhone (Mail app): Open the receipt email, tap the reply arrow at the bottom, select Forward, type SnapClaim Oscar in the To field, tap Send. Done.
On Gmail (mobile): Open the receipt email, tap the three dots in the top right, tap Forward, enter your SnapClaim address, tap Send.
On Outlook (mobile): Open the receipt email, tap the arrow icon at the bottom, select Forward, enter your SnapClaim address, tap Send.
Oscar processes the email within a few seconds. Open your Receipts screen and the new receipt will be there, already classified.
What types of emails work
Oscar can read most receipt emails including plain text receipts, HTML formatted receipts, PDF attachments, and image attachments. This covers the most common receipt emails from retailers, software subscriptions, online purchases, and suppliers.
The receipt will be tagged with a small email icon so you can tell it arrived by forwarding rather than scanning.
What Oscar does with the email
Oscar reads the email content and any attachments, extracts the merchant name, date, total, and GST, classifies it against the correct ATO D1–D15 deduction code, and saves it to your receipts. You will see it in your Receipts screen the same as a scanned receipt. No image is stored for email receipts — just the extracted data.
Tips
Software subscriptions are the best use case for email forwarding. Adobe, Microsoft 365, Dropbox, LinkedIn Premium, Xero, and similar services send a receipt by email every month. Set up a forwarding rule once and every future invoice arrives in SnapClaim automatically.
Online purchases from Amazon, Officeworks online, and similar retailers send order confirmation emails that Oscar can read. Forward those immediately after purchase.
Supplier invoices sent as PDF attachments work well. Forward the email and Oscar extracts the details from the PDF.
Mileage tracker
SnapClaim includes a built-in mileage tracker for D1 vehicle deductions. Log work trips at the ATO rate of 88¢ per kilometre, up to 5,000 km per financial year. Free on all plans. No fuel receipts required.
How to log a trip
Tap Mileage in the bottom navigation. Enter the trip purpose, where you drove from and to, the kilometres, and the date. The dollar value calculates automatically as you type. Tap Save trip.
Your total D1 vehicle deduction updates on the Home screen alongside your receipt deductions.
Logging a trip from a receipt
When you scan a receipt from a hardware store, supplier, or client venue, Oscar will ask Did you drive there? directly on the result screen. Enter the kilometres and tap Log trip. The trip is saved and linked to the receipt automatically.
Tip: if you drove there and back, double the kilometres before saving.
ATO rules for the cents-per-kilometre method
The 88¢ per km rate covers all car running costs including fuel, servicing, registration, and insurance. You cannot claim those receipts separately if you are using this method. The maximum claim is 5,000 km per car per financial year, which equals $4,400.
You do not need fuel receipts under this method, but you do need records of your trips. SnapClaim creates that record for you automatically.
Claimable trips include driving between worksites, visiting clients or customers, travelling to suppliers, and carrying bulky tools with no secure storage at work. Normal home-to-work commuting is not claimable.
Financial year cap
The mileage tracker shows your remaining kilometres toward the 5,000 km annual cap. Once you reach the cap, the logbook method may produce a larger deduction depending on your vehicle costs. Speak to your tax agent if you consistently reach the cap.
Contact support
Can't find what you need? We're a small team and we read every message.
Email us at hello@snapclaim.com.au and include:
We aim to respond within one business day.