Privacy Policy

Last updated: 8 April 2026 · Effective date: 8 April 2026

SnapClaim ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information when you use our website and app at www.snapclaim.com.au.

1. What information we collect

We collect the following personal information:

Account information — your email address, first name, last name, and optionally your company name and phone number when you create an account.
Receipt data — images and PDFs of receipts you upload for AI classification. These are processed by Anthropic's Claude API. On the Free and Lite plans, receipt images are not stored on our servers. On the Professional plan, full receipt images are securely stored in Cloudflare R2 cloud storage to enable cross-device access and recovery if your device is lost.
Payment information — billing details processed securely by Stripe. We do not store your card number or full payment details.
Usage data — scan counts, subscription plan, and session information stored to operate the service.
Device information — a device fingerprint stored locally on your device to track free scan usage. This does not identify you personally.

2. How we use your information

To provide and operate the SnapClaim service
To process your subscription payments via Stripe
To send transactional emails (account notifications) via EmailJS
To respond to support enquiries
To improve the service through aggregated, anonymised usage analytics

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

3. Receipt data and AI processing

When you scan a receipt, the image or PDF is sent to Anthropic's Claude API for AI classification. Receipt data is transmitted securely over HTTPS. Anthropic's data handling is governed by their own privacy policy at anthropic.com/privacy.

Free and Lite plans: Receipt images are not stored on our servers. Only the structured result (merchant, date, amount, ATO category) is saved locally on your device. If you lose your device, receipt images cannot be recovered.

Professional plan: Full receipt images are securely stored in Cloudflare R2 object storage (Oceania region) under your account. This enables you to view original receipt images and restore your data on a new device. Images are retained for the life of your subscription and deleted within 30 days of account closure on request.

4. Data storage and security

Your account credentials and subscription status are stored in Upstash Redis (Sydney, Australia). On Free and Lite plans, receipt data is stored locally in your browser's localStorage. On the Professional plan, receipt images are additionally stored in Cloudflare R2 object storage (Oceania region). We use HTTPS for all data transmission. Stripe handles all payment data under PCI DSS compliance.

5. Third-party services

SnapClaim uses the following third-party services:

Anthropic — AI receipt classification (anthropic.com)
Stripe — payment processing (stripe.com)
Upstash — account and session storage (upstash.com)
EmailJS — contact form and notification emails (emailjs.com)
Vercel — hosting and serverless functions (vercel.com)
Cloudflare R2 — cloud receipt image storage for Professional plan users (cloudflare.com). Cloudflare operates on 100% renewable energy and is a member of the UN Global Compact.
Google Fonts — font delivery (fonts.google.com)

6. Cookies and local storage

SnapClaim uses browser localStorage (not cookies) to store your receipts, settings, and session information locally on your device. This data does not leave your device except where explicitly described above. We do not use tracking cookies or third-party analytics cookies.

7. Your rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Complain about a breach of the APPs

To exercise any of these rights, contact us at hello@snapclaim.com.au. We will respond within 30 days.

8. Data retention

Account data is retained while your account is active. If you request deletion, we will remove your personal information within 30 days. Receipt data stored locally on your device is controlled entirely by you and can be cleared at any time via the app settings. For Professional plan users, receipt images stored in Cloudflare R2 will be deleted within 30 days of an account deletion request.

9. Children's privacy

SnapClaim is not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. We will notify registered users of material changes by email. The current version is always available at www.snapclaim.com.au/privacy.

11. Contact us

For privacy enquiries or to exercise your rights:

Email: hello@snapclaim.com.au
Website: www.snapclaim.com.au/#contact

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

SnapClaim is a productivity tool only. It is not registered tax advice and does not constitute lodgement of a tax return. Al